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ChatBots - Coggle Diagram
ChatBots
Why?
Accessible
Customers can get answers through apps they already have
Accurate?
70%-100% Accuracy
Consistent
Efficient
Can answer questions from multiple users at once
Receive & Respond fast
Use data
Boost sales
Rank questions that are asked a lot
Custom
Unique
Names
Identities
Behaviour
Can relate to customers.
Identifies as the companies Bot
How?
Online Platforms
Online Platforms
Google DiaglogFlow
Small Talk
Better conversations with customers
Agent Validation
Agent Training
Requirements
Google Account (Gmail)
Telegram Account
Other Messaging Platforms
Begin Conversation
Customer Expression (End-user expression)
Matches the intent
Collects the data
Reply to customer
Intent
multiple phrases for every intent
1 more item...
follow-ups
2 more items...
Parameters
Data acquired from end-user expression
more meaningful conversations
Various Agents
Unique answers to different questions with similar intent
Handle slangs if set as intent
Uses NLP
no need to be explicit
Natural Language Processing
Built and Trained
IBM Watson Assistant
Integrate
BotFather on telegram
instructions given
customization of chatbot
ChatBot Token
Keep to self
Only share to trusted