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ChatBot - Coggle Diagram
ChatBot
Advantages of ChatBot
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With chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Agent, Intent, Entities
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Entities
there are system entities - e.g. dates, times, numbers, email addresses, etc.
Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
Dialogflow
Benefits of Dialogflow
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Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language