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Chatbots - Coggle Diagram
Chatbots
Why?
Accuracy
70-100% (generally pretty accurate)
Consistency (response)
Consistently Correct
Consistently Wrong (setup done incorrectly)
Receive and respond quickly
Responses can use as data
Boost sales
Rank frequently asked questions (can provide customers with more accurate answers from a human)
Can respond to multiple customer at once)
More efficient compared to human
Operates 24/7
Fully automated
Manpower can be reallocated to areas that cannot be automated
Increase company's efficiency
Customizable
Unique names
Unique Identities
Customer benefits
Easy to identify company's bot
Could relate to customer (custom behavior)
Response behavior
Can boost companies performance
Accessibility
Customers can ask question through telegram
Integration
searching Botfather in telegram
Provides instruction to integrate your chatbot into telegram
Allows customization to chatbot
Chatbot token
Do not share it with others
Only share it to people who you trust
Where?
Platforms
IBM Watson Assistant
Google Dialogflow
Uses Natural Language Processing (NLP)
Needs to be built and trained (same as human)
Does not need to be too explicit
Similar to a human call centre
Can handle human languages (slangs)
Can reply with unique answers to different questions with the same intent
Conversation starts
End-user expression
Matches intent
Collects Data
Replies the customer
Intents
Can have up to 2000 training phases per intent
Follow-up intents
Provides responses to unique questions
Can have a follow-up intent to another follow-up intent
Requirements
Google account (gmail)
Telegram account
Can have multiple agents
Entities (parameters)
System entities
sys.color
sys.time
sys.number
sys.percentage
Definition
Data acquired from end-user expressions
Ensure conversation with customers are more meaningful
Small Talks
Ensures the conversation with the customer goes smoothly
Agent Validation
Agent Training