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Chatbots - Coggle Diagram
Chatbots
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Dialogflow agent
A Dialogflow agent is similar to a human call centre agent. Whether it is a Dialogflow agent or a human agent, both need to be trained to handle conversational scenarios. Training does not need to be overly explicit.
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Functions of Dialogflow
A chatbot agent is contacted by customers to request the required information. The same question may be asked differently by two distinct consumers, yet both have the same intent. (Intent)
Dialogflow can extract precise data from the end-user expression when an intent matches. The entity type or parameter refers to the extracted data. Structured data like parameters and entity types can make it easier for us to understand what the user is attempting to discover.(Entity)