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Chat Bot - Coggle Diagram
Chat Bot
Why use chat bots?
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Personable Bots Can Respond, Even When You are Sleeping
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Intent
The customer's intention for a conversation turn is classified by an intent. You can specify many intents for a single agent, just like a call center employee can determine from what you say if you need simple troubleshooting, to schedule an appointment, or to reroute your phone calls.
Entity
Dialogflow can glean precise data from the end-user expression when an intent matches. A parameter or entity type is the name given to the extracted data.