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ChatBot - Coggle Diagram
ChatBot
Advantages
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Dialogflow Agent
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Benefits
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Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web browser
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Why
Many commercial chatbots are trained and tested, hence enabling to hit an accuracy of about 80% or more.