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L10 SCORM - CHATBOT - Coggle Diagram
L10 SCORM - CHATBOT
Advantages of a chatbot
Personable Bots Can Respond, Even When You are Sleeping
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Dialogflow
Dialogflow allows you to (1) build, (2) test, (3) launch and (4) improve your chatbot.
Advantages
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Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
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Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
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Intent
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computer can accurately classify the intents as it's Machine Learning and Natural Language Processing, and the system will have to be trained.
If the agent accurately identifies the user's intent, it is almost a success!
Entity
Entity is a specific data or parameter. They are structured
data that can help us make better sense of what the user is trying to find out.
How Dialogflow works?
A Dialogflow conversation begins from the (1) end-user expression, have (2) its intent matched by the agent with the use of training phrases and entities, before (3) response is being provided back to the user.
What are Chatbot?
It is an application used to conduct an automated online chat conversation, in replacement of a human agent.
Chatbot make use of Natural Language Processing (NLP), a branch of artificial intelligence to decipher human language