L10 SCORM - CHATBOT
Advantages of a chatbot
Personable Bots Can Respond, Even When You are Sleeping
Bots Can Retrieve Information and Respond Quickly
Bots Can Relieve Workload of Human Agents
Chatbot Data can be Analyse
Dialogflow
Dialogflow allows you to (1) build, (2) test, (3) launch and (4) improve your chatbot.
Advantages
You can build a chatbot all within the Dialogflow cloud platform on a web browser
Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
There are existing templates for building your chatbot
Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
Dialogflow Agent
Dialogflow agent can handle human language
A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers.
Dialogflow agent needs to be built and trained to reply to conversations.
Intent
An intent categorises the customer's intention for a conversation turn.
computer can accurately classify the intents as it's Machine Learning and Natural Language Processing, and the system will have to be trained.
If the agent accurately identifies the user's intent, it is almost a success!
Entity
Entity is a specific data or parameter. They are structured
data that can help us make better sense of what the user is trying to find out.
How Dialogflow works?
A Dialogflow conversation begins from the (1) end-user expression, have (2) its intent matched by the agent with the use of training phrases and entities, before (3) response is being provided back to the user.
What are Chatbot?
It is an application used to conduct an automated online chat conversation, in replacement of a human agent.
Chatbot make use of Natural Language Processing (NLP), a branch of artificial intelligence to decipher human language