L10 SCORM - CHATBOT

Advantages of a chatbot

Personable Bots Can Respond, Even When You are Sleeping

Bots Can Retrieve Information and Respond Quickly

Bots Can Relieve Workload of Human Agents

Chatbot Data can be Analyse

Dialogflow

Dialogflow allows you to (1) build, (2) test, (3) launch and (4) improve your chatbot.

Advantages

You can build a chatbot all within the Dialogflow cloud platform on a web browser

Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer

There are existing templates for building your chatbot

Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language

Dialogflow Agent


Dialogflow agent can handle human language

A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers.


Dialogflow agent needs to be built and trained to reply to conversations.

Intent

An intent categorises the customer's intention for a conversation turn.

computer can accurately classify the intents as it's Machine Learning and Natural Language Processing, and the system will have to be trained.


If the agent accurately identifies the user's intent, it is almost a success!

Entity

Entity is a specific data or parameter. They are structured
data that can help us make better sense of what the user is trying to find out.

How Dialogflow works?

A Dialogflow conversation begins from the (1) end-user expression, have (2) its intent matched by the agent with the use of training phrases and entities, before (3) response is being provided back to the user.

What are Chatbot?

It is an application used to conduct an automated online chat conversation, in replacement of a human agent.

Chatbot make use of Natural Language Processing (NLP), a branch of artificial intelligence to decipher human language