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Chatbots - Coggle Diagram
Chatbots
Advantages
Lets businesses to interact with customers 24/7
Reduces manpower that can be used in other areas of work
Finds and provide information to customers quickly
Agent
An agent is a virtual agent that have conversations with your customers.
Agents need to be built and trained to reply to conversations
Uses human language
Entity
Entities help to piece together what the user is trying to say after finding the intent.
Many different entities ( date, time)
Where to make one
IBM Watson Assistant
Google Dialogflow
Intergration
Platforms to test your bots on
Twitter
Facebook Messenger
Telegram
Skype
LINE
kik
Intents
An intent groups the customer's intention for one conversation turn.
Accuracy
70-100 %