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Engineering Design: Chatbots - Coggle Diagram
Engineering Design: Chatbots
What is a chatbot?
a computer program designed to simulate conversation with human users, especially over the internet.
Why use a chatbot?
Chatbots are very consistent with their response.
Advantages of a chatbot?
Manpower can be re-allocated to areas of work that cannot be automated
It helps to and retrieve and provide information to customers quickly
It allows interactions with customers 24/7
Chat conversations can be captured and be used for data analysis to boost sales subsequently
Building a chatbot
Using Diagramflow
Using Natural Language Processing ( NLP )
Benefits of Diagramflow
Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
There are existing templates for building your chatbot
You can build a chatbot all within the Dialogflow cloud platform on a web browser
Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
Agents
Intents
An intent categorises the customer's intention for a conversation turn.
Entities
It can extract specific information from the end-user expression.