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CHATBOT - Coggle Diagram
CHATBOT
Google dialogflow
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Intents
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You can define multiple intent for a single agent, just like how a call centre agent can decide if you need basic troubleshooting, make an appointment
What a customer types to the chatbot is refferred to as an "end user expression". dialogflow matches the end user expression to the best intent in your agent. Matching an intent is also known as intent classification
Entities
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Example of system entities are dates, times, numbers and email addresse.
Why use chatbot?
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Advantages of chatbots
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With the use of chatbots, manpower can reallocated to areas of work which can not be automated
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How dialogflow works?
A Dialogflow conversation begins from the (1) end-user expression, have (2) its intent matched by the agent with the use of training phrases and entities, before (3) response is being provided back to the user
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