Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chatbot - Coggle Diagram
Chatbot
-
Advantages of Chatbots
-
-
Personable bots can respond, even when you are sleeping
-
-
Google Dialogflow
Agent
Dialogflow agent is similar to a human call centre agent. Whether it is a Dialogflow agent or a human agent, both need to be trained to handle conversational scenarios. Training does not need to be overly explicit
Intent
An intent categorises the customer's intention for a conversation turn. You can define multiple intents for a single agent, just like how a call agent can decide if you need basic troubleshooting, make an appointment, or redirect your phone call based on what you say.
Entity
In Dialogflow, there are system entities - e.g. dates, times, numbers, email addresses, etc. You can also create your own custom entities.