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ChatBots - Coggle Diagram

- - - - Dialogflow requires little coding and suitable for beginners who can effectively use a computer and web browser
      - Existing templates for building your chatbot
      - You can build a chatbot all within the Dialogflow cloud platform on a web browser
      - Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
    - - A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers.
        
        Dialogflow agent can handle human language
        
        Dialogflow agent needs to be built and trained to reply to conversations.
    - - Customers reach out to chatbot agents to acquire certain information. Two different customers may ask the same thing differently, but their intent is the same.
      - Intent categorizes the customer's intention for a conversation turn.
    - - Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.