Please enable JavaScript.
Coggle requires JavaScript to display documents.
chatbots - Coggle Diagram
chatbots
why?
They help to retrieve and provide information to customers quickly as they can type and process information better
-
With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
-
chatbots also eliminate possible human errors such as carelessness in typing or wrong information, therefore appearing more professional
intents
what?
provides an initial response to a customer's question, we can expect the customer to follow up from that response.
-
-
entity
-
how does it work
A Dialogflow conversation begins from the end-user expression, and its intent is matched by the agent with the use of training phrases and entities before the response is returned to the user.
-