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Chatbots - Coggle Diagram
Chatbots
Dialogflow
Advantages
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Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web browser
Dialogflow is powered by Google machine learning and has the cognitive ability to understand and reply in the natural language
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How does it work
matching intent by agent using training phrases (what the customer might type to the chatbot) and entities
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Advantages
With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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