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chat box, google dialog flow - Coggle Diagram
chat box
advantages
help to provide and retrieve information to customers quickly
bots are engineered to gather information and answer within seconds .clients can now be provided more quickly
use for data analysis to boost sales
it can analyze the data which makes it a top software
manpower can be relocated to areas of work that cannot be automated
there is no need for someone to look after it as it is programmed in such a way that it even does the human workload by itself
it allows organisations to interact with customers 24/7
platform were you can apply chat box
facebook messenger
twitter
telegram
line
disadvantages
may not be able to understand the language of the user
it requires time by time checking
its not personalized
improving the chat box
small talk
training
validation
google dialog flow
examples of entities
aya.date
aya.color
aya.number
aya.time
agent
trained to reply to conversation
handle human language
intent
categorising customers intentions
can creat multiple intent