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Chat bot - Coggle Diagram

- - - - benefits of using dialogflow
        
        Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
        
        There are existing templates for building your chatbot
        
        Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
        
        You can build a chatbot all within the Dialogflow cloud platform on a web browser
  - - - A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers.
    - - In Dialogflow, there are system entities - e.g. dates, times, numbers, email addresses, etc. You can also create your own custom entities.
    - - An intent categorises the customer's intention for a conversation turn. You can define mutiple intents for a single agent, just like how a call centre agent can decide if you need basic troubleshooting, make an appointment, or redirect your phone calls based on what you say.