Please enable JavaScript.

Coggle requires JavaScript to display documents.

Lesson 10 : Chat bots - Coggle Diagram

- - - - Intent
        
        An intent categorises the customer's intention for a conversation turn
      - Entity
        
        The extracted data is called a parameter or entity type. Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
      - Agent
        
        A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers