Chatbots
Why use chatbots?
70% - 100% Accurate
Advantages of using a chatbot
Chatbots allow organizations to interact with customers 24/7
manpower can be re-allocated to areas of work which cannot be automated
They help to retrieve and provide information to customers quickly
Chat conversations can be captured and used for data analysis to boost sales subsequently
Google Dialogflow
what is Google Dialogflow about?
Dialogflow uses Natural Language Processing (NLP), which is a branch under artificial intelligence.
Benefits of Using Dialogflow
Dialogflow allows you to
- (1) build
- (2) test
- (3) launch
- (4) improve your chatbot.
You can build a chatbot all within the Dialogflow cloud platform on a web browser
Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
There are existing templates for building your chatbot
Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
Agents
what is a dialog flow agent?
- is a virtual agent with the mission to handle conversations with your customers. Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP.
- Dialogflow agent can handle human language
- Dialogflow agent needs to be built and trained to reply to conversations.
how does it work?
A Dialogflow conversation begins from the
(1) end-user expression
have (2) its intent matched by the agent with the use of training phrases and entities
before (3) response is being provided back to the user.