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Chatbots - Coggle Diagram
Chatbots
Google Dialogflow
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Agents
what is a dialog flow agent?
- is a virtual agent with the mission to handle conversations with your customers. Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP.
- Dialogflow agent can handle human language
- Dialogflow agent needs to be built and trained to reply to conversations.
how does it work?
A Dialogflow conversation begins from the
(1) end-user expression
have (2) its intent matched by the agent with the use of training phrases and entities
before (3) response is being provided back to the user.
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