Chatbot

Integration

Agents

Intents

  • Messenger
  • Telegram
  • LINE
  • Skype
  • Twitter

Intents are to group user statements to reply with a set response

Chatbots are 70% to 100% accurate

Chatbots allow organizations to interact with customers 24/7

With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated

They help to retrieve and provide information to customers quickly

Chat conversations can be captured and used for data analysis to boost sales subsequently

A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers. Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP.

There can be more than 1 agent

Up to 2000 training phrases per intent per language

Validation

  • review entity issues
  • review intent issues
  • review agent issues

Consistent

Machines are not able to interpret language like humans