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chatbots, chatbots allow customers to ask about a product at any time,…
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- chatbots allow customers to ask about a product at any time
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- Chatbots can retrieve information and respond quickly
bots can be programmed to retreive information and respond within milliseconds compare to human beings who may need to search through manuals before they can provide a reasonable reply
- Chatbots can relieve workload of human agents
more time for service agent to focus on other tasks while the chatbot focus on interacting with the customer
- Chatbot data can be analysed
chat conversation can be saved and analysed so we can find out what customers are frequently asking and thus better attend to their needs
- You can build a chatbot all within the Dialogflow cloud platform on a web browser
- Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web browser
- There are existing templates for building your chatbot
- Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers. Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP.
- An intent categorises the customer's intention for a conversation turn.
e.g. dates, times, numbers, email addresses