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Scope of Work - Coggle Diagram
Scope of Work
CEC | SOC | NOC Facility
Civil Work
Floor Readiness
Soul Tree
Exterior Facade
CEC Area furniture
Workstation Chairs
AV Installation
NOC AV equipment installation :check:
SOC Video Wall Installation
CEC AV equipment installation
Wall mount for navigation screen
Mounts for CEC Reception Area
Mounts for Customer Briefing Zone
Mounts for 5x1 video wall
Table for multi-taction video
Speakers
Quote from Progility
Quote from SCL
Facilitate Decision on Speakers
CCTV & ACD Installation
CCTV Installation
ACD Installation
Project Management
Project Status
Cost Management
Consolidate Cost Difference
Approval on additional cost
PCs and Servers
PC requirements baseline
RAS for PCs
Approvals and order
Installation
Content
Vendor Finalization
Wireframe and baseline
Brainstorming Sessions
Vendor onboarding
SMP | SMRC | SMIA Platform Management
Account Management
SoW Definition
Cost Definition
Contract Initiation
SubOU Creation
WBS and SO
Cost Sheet Creation and Approval
Contract Signature
Service Level Definition
Staffing & Allocation
Staffing Plan & Approval from Customer
KT requirements
Hiring for SCSM & SCOrch
Delivery Management
Rights Management
TA Accounts
TA account for Tapan
Rights on Infrastructure Systems
Validate Rights
Governance & Process
Governance Process Definition
Governance Process Documentation
Dispatching & Work Allocation
IR & SR Monitoring
Service Level Management
Service Levels Tracking
Documentation
Process Documentation
SOP Documentation
Issue Management
SCOM Alerts into SCSM Incident
SVA ticket
Microsoft denied working on the ticket
Mail direction for SQL server incidents from SCOM
SMP Patching
Improvements
Dev Infrastructure
Request for Dev Infra in MTSL
Install and Configure Infrastructure
Pre-Prod Infrastructure
Request for Pre-Prod
Reporting
Scripts for automatic report extraction
Left Shift
Console Access
IR & SR Reporting
Coverage
Automatic SCOM agent installation
Issues
MES Patching
Distribution of Patches
OS Build for VM
SMG Patch Management
Compliance Reporting
SMF2.0 Alignment :check:
New Metrics understanding :check:
Aligning WSUS and DC reporting :check:
Report Preparation :recycle:
DC Inventory Fetch
EDR Inventory Fetch
Patch Compliance Report from DC
Patch Compliance Report from WSUS
Data Segregation & Collation
Reports dispatch :recycle:
Send compliance reports on time :lock:
Delivery
Patch Approval :recycle:
Patch Analysis
Patch Approval in DC
Patch Approval in WSUS
Patch Calendar Preparation
Patch Installation :recycle:
Compliance Tracking :recycle:
Escalation Management
MATE Escalation Management
Compliance Tracking :recycle:
IT Staff Training & Interlock :recycle:
Progress Report :recycle:
CKM Escalation Management
Compliance Tracking & Reporting
MSSL Escalation Management
Compliance Tracking
Improvement
Documentation
Documentation Repository
Teams Channel :check:
Rights on Teams Channel :check:
SOPs
Patch Analysis Procedure
Patch Approval SOP on DC & WSUS
Patch Compliance Tracking SOP
Compliance Reporting SOP
Process Documentation
Patch Delivery Process
Compliance Calculation & Reporting
Activity RACI Matrix
Service SoW & Costs
Cost Sheets, Work Order Documentation
Activity RACI Matrix Internal
Automation
Automate Non-Compliance Reports
Workstations
SMG Company - Remote Office Mapping
Remote Office - Site IT Contact Mapping
Site Wise Non-Compliant Systems
Servers
Compliance Report Preparation
Patch Approval Mechanism
Process Definition
Define Patch Calendar :check:
Non Compliance Tracking Process
Filter Preparation in DC :check:
Scheduled Non-Compliance Reports
Detailed Report for Missing Patches
3rd Party Patching
AD Security Group :check:
Mails to site IT for adding systems into AD Group :check:
Deployment Process Definition
Integration with Delivery
Follow up with Site IT for adding systems :check:
Alignment with TechOps :check:
IE11 Obsolescence Project
Project Management
Prepare Project Plan :check:
Project Plan Baseline
Project Delivery
Removal Package
Prepare removal pacakge :check:
Validate :check:
Deployment
Validation
Communication
Plan stakeholder communication
Communicate alternate solution
TechOps alignment for alternate solution
Tooling & Automation
TechOps Automation
Ops Console
IT Admin Portal
Office365 License Tracking
Exchange Billing
Tooling & Automation Framework
Define Framework
Identify Infrastructure Services
ITSM | ITOM Platform Evaluation
ServiceNow Use Cases
Device Encryption
SMG Device Encryption
Account Management
Cost Definition
SMG Laptop Inventory
Extract Inventory from DC
Get inventory validated
Get tools cost from vendor
Cost Sheet
Prepare cost sheet
Cost sheet approval
Work Order Creation
SubOU Creation
Service SoW
Contract
Finalization of SoW and Service Levels
Initiation & Signature
Work Order
Procurement
Quotation for License procurement
RAS for licenses
PO
Delivery
Build Solution
Add licenses into DC instance
Define and configure policies
Implement Solution
Communication
Onboarding Process Communication
Stakeholder communication
TechOps alignment
Process Definitions
SMRC Device Encryption Project
Account Management
SubOU Creation
SO and WBS creation
Work Order Creation
Project Planning
Prepare draft project plan
Review with customer and baseline
Delivery
Solution Definition
Use Case Identification
New Laptops
McAfee Encrypted Laptops
Any other cases
OneDrive Sync not enabled?
McAfee Removal
Define who will remove McAfee agent on laptops
Incident Handling
Build Solution
HTTPS on SCCM
Policy Configurations
Build Use Cases and solutions
Case 1: New Laptops
Case 2: Decrypted Laptop
Case 3: Decrypting Laptop
Case 4: Aged Laptops - Out of Warranty
Solution Validation
Test laptops
Validation - Cases
Rollout
Monitoring Solutions
Zabbix Rollout
Infrastructure Readiness
Setup a call with Nitin & Team to discuss
Migration / Upgrade scenario
Delivery
URLs for monitoring
SQL Monitoring
Productivity Applications
ClaerityAI
Test Cases