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Chatbot - Coggle Diagram
Chatbot
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Advantages
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Dialogflow
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entities: structured data that can help us make better sense of what the user is trying to find out.
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custom entities
for example; define a vegetable entity that can match the types of vegetables available for purchase with a grocery store agent
Why use chatbots?
Many commercial chatbots are trained and tested, hence enabling it to hit an accuracy of about 80% or more