Please enable JavaScript.
Coggle requires JavaScript to display documents.
CHAPTER 8: COMMUNICATION - Coggle Diagram
CHAPTER 8:
COMMUNICATION
COMMUNICATION PROCESS MODEL
TYPES OF COMMUNICATION CHANNELS
Verbal communication
-
listening, speaking, reading and writing
Non-verbal communication
-
Facial expression, body postures, eye contact and physical appearance
EMOTIONAL CONTAGION
3 PURPOSES
Provides continuous feedback to speaker
Increases emotional understanding of the other person's experience
Communicates a collective sentiment - sharing the experience
HIERARCHY OF MEDIA RICHNESS
COMMUNICATION BARRIERS (Noise)
Perception
Filtering
Language
Information overload
Managing information overload
SOLUTION 1: Increase info processing capacity
SOLUTION 2: Reduce information load
Reduce Information Load
STRATEGIES
Buffering
Omitting
Summarizing
ACTIVE LISTENING PROCESS & STRATEGIES
Sensing
Evaluating
Responding
ORGANIZATIONAL GRAPEVINE
BENEFITS
Fill in missing information from formal sources
Strengthens corporate culture
Relieves anxiety
Signals that problems exist
LIMITATIONS
Distortions might escalates anxiety
Perceived lack of concern for employees when company info is slower than grapevine