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chatbot - Coggle Diagram
chatbot
Advantages
manpower can be re-allocated to to areas of work which cannot be automated
helps to retrieve and provide information to customers quickly
conversations are captured and are used for data analysis to boost subsequent sales
available 24/7
Dialog
Types
Agent
similar to a human call center agent
need to be trained to handle conversational scenarios
Intent
intent categorizes the customers intention for a conversation turn
classify different intention in the conversation
question that ask about weather
question that ask about how to make a booking
can have a follow-up intent
Entity
parameters and entity types are structured data
e.g. Dates, times, numbers, email addresses
Platform
IBM Watson Assisstance
Google Dialogflow
Disadvantages
needs on-site technical assisstance