Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chat bots - Coggle Diagram
Chat bots
platforms
telegram
the token should only be provided to a trusted someone who needs to work on the chatbot integration.
-
-
-
-
-
Agent
A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers.
Dialogflow agent can handle human language and needs to be built and trained to reply to conversations.
The agent has to identify the intent, and use entities to piece together what the user is trying to say.
-
Advantages
-
Chatbots allow organisations to interact with customers 24/7.
With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated.
They help to retrieve and provide information to customers quickly.
Chat conversations can be captured and used for data analysis to boost sales subsequently.
agent entity
e.g. dates, times, numbers, email addresses, etc.
-
agent intent
Customers reach out to chatbot agent to acquire certain information. Two different customers may ask the same thing differently, but their intent is the same.
An intent categorises the customer's intention for a conversation turn. You can define mutiple intents for a single agent, just like how a call centre agent can decide if you need basic troubleshooting, make an appointment, or redirect your phone calls based on what you say.