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Chatbot - Coggle Diagram
Chatbot
Advantages
able to Interact 24/7
manpower can be re-allocated to areas of work which cannot be automated
Conversation is being captured and used for data analysis to boost sales subsequently
help to retrieve and provide information to customers quickly
Dialog
Platform
IBM Watson Assistant
Google Dialogflow
Types
Agent
need to be trained to handle conversational scenarios
similar to a human call centre agent
Intent
Intent categories the customer's intention for a conversation turn
e.g. Classifying the different intention in the conversation such as a question that ask about the weather and to make a booking
can have a follow-up intent to a follow-up intent
Entity
Parameters and entity types are structures data
e.g. Dates. times, numbers, email addresses
Disadvantage
Require on-site tech assistance