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Chatbots - Coggle Diagram
Chatbots
Dialogflow
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Advantages
Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
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Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
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Intents
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Contain
Action
You can define an action for each intent. When an intent is matched, Dialogflow provides the action to your system, and you can use the action to trigger certain actions defined in your system.
Parameters
When an intent is matched at runtime, Dialogflow provides the extracted values from the end-user expression as parameters. Each parameter has a type, called the entity type, which dictates exactly how the data is extracted
Responses
Define text, speech, or visual responses to return to the end-user. These may provide the end-user with answers, ask the end-user for more information, or terminate the conversation.
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How does it work?
Matching intent by agent using training phrases(what the customer might type to the chatbot) and entities
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Disadvantages
Lots of manual work, time and training
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Advantages
With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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