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Low Order Through Rate - Coggle Diagram
Low Order Through Rate
Menu To Cart
User Experience
Simplicity of language (P0)
Proper segregation of food items/beverages? (P1)
App Customisation
Customized meal options? (P1)
Easy accessibility? (P0)
Vernacular language options? (P2)
Week Tech stack
Technical support
Is IT support available throughout the day? (P0)
Customer Redressal mechanism? (P1)
Usability of app
Is the app smoothly accessible? (P0)
Does the app get frequently updated? (P1)
Cart To Order
Discount Offers
Are delivery charges more compared to competitors? (P0)
Less discounts as compared to other players? (P1)
Modes Of Payment
IS COD mode available? (P0)
Partial/Complete refund on complains? (P1)
Time of Delivery
Are there delays in some zones where commute infrastructure is still under developed? (P2)
Is the promised delivery time met? (P1)
Availability of delivery persons? (P0)