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LOW ORDER THROUGH RATE - Coggle Diagram
LOW ORDER THROUGH RATE
Menu to Cart
Friendliness of user interface
Simplicity of language
Complicated language in tabs? (P0)
Are there vernacular language options? (P1)
Pictures of food items
Are the customers able to identify multiple cuisine options? (P0)
Do these images look appetizing? (P1)
Food preference seggregation: Veg/non veg
Are food items/restaurants flagged properly for veg/non veg? (P1)
Are there enough partner restaurants for both veg/non veg categories? (P0)
Is "rating for each food item" available? (P2)
Customization options
Customized meal options? (P1)
Easy accessibility? (P0)
Week tech stack
Does the app hang alot? (P0)
Is the app technical support active 24/7? (P1)
Cart to Order
Delivery time
How much time is the app showing for item to be delivered? (P1)
Is there possibility of delay in the delivery? (P2)
Are delivery persons available for a particular zone? (P0)
Discounts offered
How much delivery charges are applicable? (P0)
Are there any happy hours/promotional discounts? (P1)
Payment options
Modes of payment options? (P0)
Is the refund applicable in case of complains regarding quality? (P1)