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SVQ Level 3 Health and Social Care - Coggle Diagram
SVQ Level 3 Health and Social Care
031 Promote Effective Communication
Outcome 1
Work in ways that promote active participation when establishing with the individual their preferred method of communication and language and any extra support or specific aids required
Support the individual to express how they want to communicate
Observe the individual to identify their verbal and non-Verbal communication styles
Seek information and advice from key people and others where you have difficulty communicating using the individual’s preferred communication method and language
Recognise when communication methods are proving to be ineffective
Seek information and advice when issues relating to communication are beyond your expertise
Establish the individual’s agreement to pass on information about their communication and language needs and preferences, taking account of their abilities and preferences
Outcome 2
Develop relationships with the individual and key people that promote communication
Arrange the environment to minimise barriers to communication
Make sure that any extra support or specific aids to communication are available
Support the individual to communicate using their preferred language and methods of communication
Encourage the individual to use any extra support or specific aids
Pay full attention to the individual when listening to them
Use styles and methods of communication that are most likely to meet the individual’s preferences and needs
Respond to the individual in a way that shows you value and respect them
Adapt your communication when it is proving ineffective
Support the individual to engage with key people and others
Support people to communicate using the individual’s preferred methods of communication and to understand their responses
Encourage the individual to communicate their feelings and emotions in ways that will help you and other people to understand them
Work together to overcome barriers to communication
Outcome 3
Agree with the individual how to arrange the environment when difficult, complex or sensitive issues are to be addressed
Communicate in ways that are appropriate to the content and purpose of the issue and sensitive to the individual’s needs, concerns and reactions
Pace the interaction to allow the individual sufficient time to understand the content of the communication and for you to understand their reactions
Support the individual to express their responses to the issue
Work with the individual to achieve shared understanding about the issue and its impact
Maintain confidentiality within legal and work setting requirements and taking account of the individual’s safety and welfare
032 Promote Health, Safety and Security in the Work Setting
033 Develop Your Practice Through Reflection and Learning
Outcome 1
Communicate to others the importance of being a reflective practitioner
Analyse with individuals, key people and others what is required for competent, effective practice in your job role
Use reflection to review your own knowledge, skills, attitudes and behaviours
Reflect on how any life experiences and personal beliefs might affect your work
Evaluate with individuals, key people and others how well you carry out your work to achieve outcomes and promote active participation
Analyse the areas of your work where literacy, numeracy and information technology skills are necessary
Demonstrate where you have used literacy, numeracy and information technology skills in your work
Evaluate with others how your practice and skills could be improved
Outcome 2
Use support to identify strengths within your practice
Use support to reflect on and identify ways that your practice can be enhanced
Prioritise aspects of your practice that need to be strengthened
Take action, with support, to identify development opportunities that will enhance your knowledge and practice
Agree with others your personal development plan
Access development opportunities
Apply new learning to your practice
Evaluate how effective the development opportunities have been in enhancing your practice
Share with others how reflection has led to improved ways of working
Revise your personal development plan to take account of personal growth, skills enhancement and new challenges
Keep up-To-Date records of your personal and professional development, according to legal and work setting requirements
Knowledge
Rights
Your role in promoting individuals’ rights, choices, wellbeing and active participation
Conflicts and dilemmas that may arise in relation to rights and how to address them
Conflicts and dilemmas that may arise in relation to rights and how to address them
Your Practice
Legislation, statutory codes, standards, frameworks and guidance relevant to your work, your work setting and the content of this standard
Your own background, experiences and beliefs that may have an impact on your practice
Your own roles, responsibilities and accountabilities with their limits and boundaries
How to work in partnership with individuals, key people and others
Personal and Professional Development
Principles of reflective practice and why it is important
How to access information and support on knowledge and best practice relevant to your work
Your role and the role of others in evaluating and developing your skills and knowledge through supervision and appraisal or other arrangements
The range of learning opportunities and how to access them
How to use learning opportunities effectively to improve your knowledge and practice, including learning from day to day experiences
How to apply learning and transfer skills into new situations
035 Promoting The Safeguarding of Individuals