SVQ Level 3 Health and Social Care

031 Promote Effective Communication

032 Promote Health, Safety and Security in the Work Setting

033 Develop Your Practice Through Reflection and Learning

035 Promoting The Safeguarding of Individuals

Outcome 1

Outcome 2

Knowledge

Communicate to others the importance of being a reflective practitioner

Analyse with individuals, key people and others what is required for competent, effective practice in your job role

Use reflection to review your own knowledge, skills, attitudes and behaviours

Reflect on how any life experiences and personal beliefs might affect your work

Evaluate with individuals, key people and others how well you carry out your work to achieve outcomes and promote active participation

Analyse the areas of your work where literacy, numeracy and information technology skills are necessary

Demonstrate where you have used literacy, numeracy and information technology skills in your work

Evaluate with others how your practice and skills could be improved

Use support to identify strengths within your practice

Use support to reflect on and identify ways that your practice can be enhanced

Prioritise aspects of your practice that need to be strengthened

Take action, with support, to identify development opportunities that will enhance your knowledge and practice

Agree with others your personal development plan

Access development opportunities

Apply new learning to your practice

Evaluate how effective the development opportunities have been in enhancing your practice

Share with others how reflection has led to improved ways of working

Revise your personal development plan to take account of personal growth, skills enhancement and new challenges

Keep up-To-Date records of your personal and professional development, according to legal and work setting requirements

Rights

Your role in promoting individuals’ rights, choices, wellbeing and active participation

Conflicts and dilemmas that may arise in relation to rights and how to address them

Your Practice

Legislation, statutory codes, standards, frameworks and guidance relevant to your work, your work setting and the content of this standard

Your own background, experiences and beliefs that may have an impact on your practice

Your own roles, responsibilities and accountabilities with their limits and boundaries

How to work in partnership with individuals, key people and others

Personal and Professional Development

Principles of reflective practice and why it is important

How to access information and support on knowledge and best practice relevant to your work

Your role and the role of others in evaluating and developing your skills and knowledge through supervision and appraisal or other arrangements

The range of learning opportunities and how to access them

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How to use learning opportunities effectively to improve your knowledge and practice, including learning from day to day experiences

How to apply learning and transfer skills into new situations

Conflicts and dilemmas that may arise in relation to rights and how to address them

Outcome 1

Work in ways that promote active participation when establishing with the individual their preferred method of communication and language and any extra support or specific aids required

Support the individual to express how they want to communicate

Observe the individual to identify their verbal and non-Verbal communication styles

Seek information and advice from key people and others where you have difficulty communicating using the individual’s preferred communication method and language

Recognise when communication methods are proving to be ineffective

Seek information and advice when issues relating to communication are beyond your expertise

Establish the individual’s agreement to pass on information about their communication and language needs and preferences, taking account of their abilities and preferences

Outcome 2

Develop relationships with the individual and key people that promote communication

Arrange the environment to minimise barriers to communication

Make sure that any extra support or specific aids to communication are available

Support the individual to communicate using their preferred language and methods of communication

Encourage the individual to use any extra support or specific aids

Pay full attention to the individual when listening to them

Use styles and methods of communication that are most likely to meet the individual’s preferences and needs

Respond to the individual in a way that shows you value and respect them

Adapt your communication when it is proving ineffective

Support the individual to engage with key people and others

Support people to communicate using the individual’s preferred methods of communication and to understand their responses

Encourage the individual to communicate their feelings and emotions in ways that will help you and other people to understand them

Work together to overcome barriers to communication

Outcome 3

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Agree with the individual how to arrange the environment when difficult, complex or sensitive issues are to be addressed

Communicate in ways that are appropriate to the content and purpose of the issue and sensitive to the individual’s needs, concerns and reactions

Pace the interaction to allow the individual sufficient time to understand the content of the communication and for you to understand their reactions

Support the individual to express their responses to the issue

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Work with the individual to achieve shared understanding about the issue and its impact

Maintain confidentiality within legal and work setting requirements and taking account of the individual’s safety and welfare

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