Unilever
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Overall
Summary blocks
Total Chat
Total Reviews
Total Q&A
Response Rate
Response Time
Min Response Time
Max Response Time
Response Time Range
0 - 15 mins
15 - 30 mins
30 - 45 mins
45 mins
Conversation Shared
By Type
By Store
Ratio by time frame and by day
By Topic
Total Complain
Conversion Trends