Unilever

Old Resources

Contracts

Processes

Reports

Folder Organization

CS Reports

Weekly Report

Monthly Report

Campaign Report

Commercial Performance Reports

Daily Performance Tracker

Weekly Performance Report

Monthly Performance Review

Campaign Performance Reports

Quarterly Performance Review

Half year/Annually Business Review

FFM Reports

Sales Channels

Scom

Tiki

Marketplaces

Lazada

Tiktok

Quarterly Review

Half year/Annually Review

Finance

P&L

Cashflow

Planning Reports

CS Report

Overall

Summary blocks

Total Chat

Total Reviews

Total Q&A

Response Rate

Response Time

Min Response Time

Max Response Time

Response Time Range

0 - 15 mins

15 - 30 mins

30 - 45 mins

45 mins

Conversation Shared

By Type

By Store

Ratio by time frame and by day

By Topic

Total Complain

Conversion Trends