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Unilever, CS Report - Coggle Diagram
Unilever
Reports
CS Reports
Weekly Report
Monthly Report
Campaign Report
Quarterly Review
Half year/Annually Review
Commercial Performance Reports
Daily Performance Tracker
Weekly Performance Report
Monthly Performance Review
Campaign Performance Reports
Quarterly Performance Review
Half year/Annually Business Review
FFM Reports
Planning Reports
Sales Channels
Scom
Tiki
Marketplaces
Lazada
Tiktok
Finance
P&L
Cashflow
Old Resources
Folder Organization
Contracts
Processes
CS Report
Overall
Summary blocks
Total Chat
Total Reviews
Total Q&A
Response Rate
Response Time
Min Response Time
Max Response Time
Total Complain
Response Time Range
0 - 15 mins
15 - 30 mins
30 - 45 mins
45 mins
Conversation Shared
By Type
By Store
By Topic
Ratio by time frame and by day
Conversion Trends