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Unit 4. Equipment of Service Areas - Coggle Diagram
Unit 4. Equipment of Service Areas
Electronic Credit System
At this point it is the type or form of credit that the hotel uses. For this case they are credit cards formed as follows:
Cards that identify their owner as the only person entitled to receive credit when purchasing merchandise or obtaining services from certain establishments.
Computers
It is a machine capable of accepting information, subjecting it to treatments and supplying desired results. To provide this information, it uses a series of instructions called programs (software).
Stationery
They are the documents and forms used daily by the different hotel departments.
Bellmen
bell captain report, bellman report, porter report, valet parking tickets, luggage storage tags, guest receipt.
Housekeeping
Housekeeping Report, Chambermaid Report, Discrepancy Report, Room Inspection, Rush Repair Order, Checklist
attendance, warehouse requisition, tags for forgotten objectives.
Telephone
long-distance call ticket, wake-up call form, staff attendance report, daily official call report.
Laundry
laundry and dry cleaning list for guests, laundry charge, dry cleaning charge, control of washed clothes, daily laundry production report, control of reception and delivery of clothes, uniform washing.
Reception
registration card, invoice, welcome letter, telephone message, warehouse requisition, courtesy requisition, guest complaint control, memoranda, safe deposit box, cash voucher, advance payment receipt, miscellaneous, teller deposit.
Security
requisition to the warehouse, authorization for overtime, attendance list, employee exit passes, package exit pass.
Reservations
room confirmation, reservation change, canceled reservation, weekly occupancy forecast, staff attendance report.
Telephone
It is a set of devices and conductive threads with which it is transmitted at a distance the word and all kinds of sounds by the action of electricity.
Automatic
The same guest can call other extensions or acquire external lines, without the need to call the operator (a long-distance call appraiser can be added to this switch, which measures the time of the intervention of the operator.
Computerized
The same guest can make long distance calls from his room, without the need for the intervention of the operator.
Manual
(rarely used) the intervention of the operator is required for any information.
Computerized and Unified System
It is the most modern. It is the one where the telephone terminal is united with the cashier terminal, reception terminal and the housekeeper terminal.