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Ferdinand Customer Service - Coggle Diagram
Ferdinand Customer Service
Brands allocation Swiss
Vulcain
Vlad
Orvin
Jan
Excelsior Park
Vlad
Nivada Grenchen
Vlad
Systems
Zendesk
Live chat ?
Ticket quantitative analyse -> Jahn
Per CS Sandrine
How many tickets - time ffirst resolution, closed ticket re open ticket -> Add all the by topic analyse
Per topic
Logistic -> Kim
Return and refund -> Brand manager (Vlad?)
Products and FAQ on products -> Vlad
Update on new FAC and Shopify
Products Launches -> Product manager Luisa
Re stock -> XL
Quality issue -> Vlad
Order inquiry -> Amy
Systems and improvements -> Kay Vlad Ferdinand Kim Luisa XL Sandrine ( twice a months)
Twice a month
Agenda is coming from the "topics" manager and Ferdinand
It will be followed by an action plan with execution NO MORE than 2 weeks
User Interface -> Web dev/Web master ?
collabs and influencers and designers
Per brands - Brands manager
Nivada - qty execution How many we have solved not solved type of tickets tricky tickets..=> FAQ, New info on web site , new content , etc...
Dedicated account per staff
Zendesk Manager Jahn
Team members
Chuck
Ferdinand
Armie?