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Overview of E-Commerce - Coggle Diagram
Overview of E-Commerce
Definition
E-Commerce
:star: The process of buying, selling or exchanging products, services or information via computer.
E-Business
:star: A broader definition of EC that includes not just the buying and selling of goods and services but also servicing customers, collaborating with business partners and conducting electronics transaction within an organizations
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EC Concepts
Pure vs Partial EC
:star: Partial e-commerce is when a company will sell a good through the internet but the fulfillment of goodwill needs to take place in the "real" world.
:check: E.g. buying a book on Amazon, they will have to send it to you physically
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Framework
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INTRABUSINESS EC
:star: E-commerce category that includes all internal organizational activities that involves the exchange of goods, services or information among various units and individuals in an organization.
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Advantages of EC
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If advertising is done well on the Web, it can get a firm’s promotional message out to potential customers in every country
Using e-commerce sales support and order-taking processes, a business can
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Disadvantages of EC
It is difficult to:
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:check: Integrate existing databases and transaction-processing software into software that enables e-commerce
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Limitations
It is difficult to integrate Internet and EC software with some existing (especially legacy)
Many legal and public policy issues, including taxation, have not yet been resolved or are not clear.
Special web servers are needed in addition to the network servers, which add to the cost of EC
National and international governments regulations sometimes get in the way
Software development tools are still evolving
People do not yet sufficiently trust paperless, faceless transactions.
Internet accessibility is still expensive and/or inconvenient
It is difficult to measure some of the benefits of EC, such as online advertising. Mature measurement methodologies are not yet available
The telecommunication bandwidth is insufficient, especially for m-commerce, video and graphics
Lack of trust in EC and in unknown sellers hinders buying.
Lack of universal standard for quality, security and reliability
Security and privacy concerns defer customers from buying.
The EC Framework
Intranet
:star: An internal corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols
What is an Intranet?
:check: A network of people, not wired machines
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:check: An organization-wide software and information distribution system applying Internet technology to a closed network
:check: It may consist of many interlinked local area networks and also use leased lines in the wide area network.
:check: Typically, an intranet includes connections through one or more gateway computers to the outside Internet.
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:check: The main purpose of an intranet is to share company information and computing resources among employees. An intranet can also be used to facilitate working in groups and for teleconferences.
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Extranet
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:star: An extranet can be viewed as part of a company's intranet that is extended to users outside the company. It has also been described as a "state of mind" in which the Internet is perceived as a way to do business with other companies as well as to sell products to customers.
:star: An extranet is a private network that uses Internet technology and the public telecommunication system to securely share part of a business's information or operations with suppliers, vendors, partners, customers, or other businesses.
:star: An extranet requires security and privacy. These can include firewall server management, the issuance and use of digital certificates or similar means of user authentication, encryption of messages, and the use of virtual private networks (VPNs) that tunnel through the public network.
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Advantages
:check: Promotes more effective collaboration with business partners which improves potential for increased revenue
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