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HCI
Human Computer Interaction, People
The social beings, UX (User…
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People
The social beings
Human-centered
Creating interactive experience for people
- to support people
- for people to enjoy
Questions to ask
- What people want to do
- New ways to connect people with people
- Involving people in the design process
- Diversity
Return on Investment
Paying attention to people results in reduced calls to customer helplines, fewer training materials, increased throughput, increased sales, etc.
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Sociology
Relationships between people in society, the social, political and other groups
Anthropology
Study of culture, biology, and languages
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Mental Models (Conception)
Understanding and knowledge that we possess of something is
- The design should allow people to form correct and useful mental models of how the products work and what they do
Development
People develop mental models through
- Interacting with systems
- Observing the relationship between their actions
- Behaviors of the system
- Reading any manuals/forms of explanations
Norman's Observations
- People will understand some parts of a system better than others
- People can try out but often with limited accuracy
- Peple forget details
- Similar devices and operations get confused with each other
- Mental model is unscientific
- People are willing to undertake additional physical operations to minimize mental efforts
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Affect
Role of the emotion for people
UX (User eXperience)
Developing high-quality interactive systems, products, and services that fits with people and their way of living
Way of living
- for the Home
- for the Work
- to support Communities
Interaction
UX designer needs to understand the possibilities that exist for new forms of interactions
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Technological Solution
- Fits in with people
- Fits the activities people want to undertake
- Fits the contexts in which activities occur
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Contexts
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Organizational Context
- Communication and power structure
Social Context
- Privacy issues
- Social norms
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UI (User Interface)
All parts of the system which people come into contact, physically, perceptually, and conceptually.
Physical UI
- Pressing a button
- Moving a finger over touch screen
Perceptual UI
- Display on a screen
- Making noises
- Behaves in a way we can feel
Conceptual UI
- Trying to work out what it does
- Trying to work out what we should be doing
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