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Travel Agency, Product/service, General Process, Other, Implementation …
Travel Agency
Services
Tour Packaging and Costing
Reservation
Airline ticketing and reservation
Travel insurance
Itinerary preparation
Currency services
Travel information: mode of travel, accommodation, sight-seeing, shopping, immigration, passport, visa, customs clearance and procedure, health and security rules, and various permits required to travel in particular areas, etc.
Vendors
Hotels
Car Rentals
Airlines
Banks
Railways
Cruise companies etc
Government
Terminology
Tour: Package
Trip
Fixed trip
Flexible
Types of Travel Agency
Retail: Directly sell products on behalf of providers and get commissions/mark up
Wholesale: Package tours in bulk
Tour operators: Package tours ( directly to clients )
Customers
Leisure traveler's
Business Travellers
Overview:
1.Coordinator, full knowledge of places, destinations, climate etc. 2. Middle man who sells packages or services 3. Arrangements - travel tickets, travel documents, accommodations, entertainment and other services like insurance, currency etc
Examples
Product/service
Name of the Travel Company
Means of transport
Details about destinations
Itinerary
Accommodation, types, location, meals
Name of the overseas representative
Duration of each tour
Booking, reservation and cancellation conditions
Details of other services – insurance, currency, entertainmentTravel documents required
Details of price
General Process
Tour Handling/Actual Tour Operation
Cash flow and deposits
Vendor coordination
Other activities
Passenger handling and communication
Initial Research
Destination research
Market reserach
Development of Reservation System
System
Manually
Marketing of Tour Package
Channels
Budget
Itinerary Preparation
Travel services
Design of programme
Handling Agency or Destination Company
Travel Agency
Negotiation
Principal suppliers/vendors
Coasting and Pricing a Package Tour
Tour Brochure
Other
Capturing testimonials
Reports
Dashboards
Products Management
Updating contact information using Macros
Email Integration
Workflows
Implementation Process
Marketing
Lead generation: Marketing channels
Outbound
Existing customers
Inbound
Direct Booking form from website
Trip (Deal)
Passenger
Contact
Sales
Lead Capturing: CRM
Lead Nurturing
Step 2: Get automated tasks assigned - send email and follow up
Step 3: Send email related to customer interest ( Itinerary )
Step 1 - Automate Activities : Thank you enquiry Email
Step 4: Follow up
Step 5: Interested - convert the lead or continue to follow up if not interested
Stages
Interested
Contacted
Not contacted
Step 6: Creates contact, Trip (Deal)
Deal Nurturing
Follow up till the quote is accepted
Step 2: Once Quote is accepted send invoice for payment by converting the quote
Step 1: Prepare Quote - a) Draft b) Approved c) Quote sent d) Quote Accepted e) Quote Rejected
Step 3: Invoice sent
Stages
Departed
Invoice sent
Returned
Quote Accepted
Cancelled
Quote sent
Rejected
Quote Requested
Vendor Reservations request : 1) Vendors module - Vendor information and contact 2) Vendor Reservation transactions between that vendor and Agent 3) vendor products
Step 4: Create vendor reservation request in "Vendor reservation module", fill in details and download/email using template
Vendor reservation status : confirmation awaited, confirmed, cancelled
Total price for vendor reservation = INR 95,000 which is trip cost in Trip module (FIT section)
Amount in FIT section is = quote/invoice = 215,562
Profit = Invoice amount - vendor reservation price
On confirmation from vendor - Generate voucher from vendor reservation module and sent to client
Fixed Departure
Convert to Trips
vendor reservation - for Fixed package
leads
Check the Market about the fixed departure and add to products