Please enable JavaScript.
Coggle requires JavaScript to display documents.
TSA Team redesign - Coggle Diagram
TSA Team redesign
Personal attributes
Security Clearance
Location
Current Specialisation
Personal Goals
Industry knowledge
technical learning
Prime TSA functions
Technical
Strategic Planning
Marketing
CX
Post Sales
Architectures
Calling
CPaaS
Contact Centre
Devices
meetings/messaging
Team Org options
By Partner
Pros
Partners get better service
better personal partner relationships
Some segment specialisation
Cons
Not equal revenue opp
cross over with partner TSA team
Slightly removed from direct customers
By Revenue
Pros
Cons
by sector
flat structure
Pros
Cons
by PSS
Product Areas
Shift To cloud - Calling
Shift to cloud - CC
CPaaS - non CC
New Business
Revenue Stream Size
Enterprise
Commercial
Pub Sector
TAM
Growth