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(Training, Learner Characteristics, Instructional Strategies, External…
Training
Benefits of training
Provides employees with specific, identifiable knowledge and skills
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3 elements: education, training and coaching
Provides learners with the knowledge and skills needed for their present jobs. Designed to improve competencies and organizational performance
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Instructional Strategies
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Error-based examples - Sharing with learners what can go wrong when they do not use the training properly
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Immediate confirmation: People learn best if reinforcement and feedback are given as soon as possible after training
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Group 7
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Introduction
The business serves around 16 million customers, operating in a range of financial markets. These include personal and private banking, corporate banking, insurance and mortgages.
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