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Feedback Company Problems, Feedback Organizational Structure, Activities…

- - - - SPOS Product Owner
      - Lab Manager
- - - - Exceptions Identified
  - - - T1 (*10)
- - - - Escalations
        
        T1 ( Dmitry Support )
        
        T2 ( Alan Support )
        
        Resolution
        
        Escalation
        
        T3 ( R&D QA)
        
        Change Order Qualifications
        
        I cannot
        
        1 more item...
        
        I can
        
        I can not (limitations)
        
        I cannot
        
        Escalation
        
        limitation resolved
        
        I do not know (limitations)
        
        Catch and Dispatch
- - - - Project Management
      - Installers
      - Pricebook
      - Outbound
        
        Usage
        
        Internal Automation Through KMT Governance
        
        NPS
      - Technical Director
        
        Limitations(I do not know/Cannot) Gathered , Assessed , Actioned leads a direct path
        
        T4 Development
        
        Solution Created by RD
        
        Knowledge Transfer to KMTGB
        
        KMT Governance Body
        
        1 more item...
- - - - Bug
        
        Passed to Dev to provide solution
        
        Technical Director and Customer Exp Director Verify solution
        
        Doesnt pass TD/CED
        
        Passed back to RD to resolve
        
        Passed TD/CED
        
        Solution is published in Self Help
        
        Solution is trained to staff
        
        Customer Issue resolved
        
        1 more item...
      - Change (internal External)
        
        CR process