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How to Deal with Difficult People image, GROUP MEMBERS, image, image,…
How to Deal with Difficult People
Ways to deal
Count to ten
Relaxe (small recess)
Separate the person of the behavior
Take a deep breath
Types of difficult people
It is divided into 4 types
The one-upper:
Better than other things.
Not listener:
They don't pay attention to you.
Gossiper:
It gossip all about different people in the office.
Curmudgeon
: Person who remembers the glory days of everything with the organization.
Quadrants of behavioral intelligence
Four Quadrants
Predict future behaviors
Reduce the anxiety
Be prepare
Influence other people's behaviors
through
Inclusive language
Work in recognition
Recognize other people's actions
Explain existing behaviors
Through asking questions
be able to
label people's behavior
Control our own behaviors
Being thoughtful and aware of how we are
GROUP MEMBERS
-Danna Jahnsen
-Jimmy Flores
