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How to deal with difficult people - Coggle Diagram
How to deal with difficult people
ARCHETYPES OF DIFFICULT PEOPLE
NOT LISTENER
never paying attention, always bussy with other things
ONE-UPPER
always comes up with something better (story, stuff, etc)
GOSSIPER
appears almost just to stir up trouble
CURMUDGEON
the person who has been and onde everything and always remember it
BEHAVIORAL INTELLIGENCE
To be able to explain existing behaviors
To predict future behaviors
To influence other people's behaviors
To control our own behavior
WHY SHOULD WE CHANGE OURSELVES BECAUSE OF SOMEBODY ELSE'S BEHAVIOR?
We are the ones who are "suffering" heart attacks
The stress hormones appears in us
We can't change the other's behavior
But we can change
our
behavior
WE SEE SOMETHING WE DON'T LIKE
Done by a friend
"It's just his/her character"
Done by a stranger or an acquaintance
"I hate him/her"
HOW CAN WE INFLUENCE IN OTHER'S BEHAVIORS?
Using inclusive language
If we use
"
You
have a problem ..."
The other person will get angrier
"
We
have something ..."
The other will get that both have something to clear up
Reward and Recognition