Creating Collaboration Partnerships Through
E-business
Collaboration solves specific business
Workflow
Collaboration systems
Wikis
tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management
Collaboration allows people, teams, and organizations to leverage and build upon the ideas and talents of staff, suppliers, customers, and business partners
Collaboration system
an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information
Two categories of collaboration
Structured collaboration (process collaboration)
Unstructured collaboration (information collaboration)
Knowledge Management System (KMS)
Workflow management system (WMS)
Content management system (CMS)
Groupware
Explicit knowledge
Tacit knowledge
Shadowing
. Joint problem solving
Document management system (DMS)
Digital asset management system (DAM)
Web content management system (WCM)
Web-based tools that make it easy for users to add, remove, and change online content
Business wikis
collaborative Web pages that allow users to edit documents, share ideas, or monitor the status of a project.
Most people are familiar with Wikipedia, one of the largest online collaboration Web sites.
Employees also use wikis to collaborate; for example, companies such as Intel, Motorola, IBM, and Sony use them for a host of tasks, from setting internal meeting agendas to posting documents related to new products.
Many companies rely on wikis to engage customers in ongoing discussions about products.
defines all the steps or business rules, from beginning to end, required for a business process
Workflow management system
facilitates the automation and management of business processes and controls the movement of work through the business process
Messaging-based workflow system
Database-based workflow system
Groupware
software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
Video conference
a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously
It has also been called visual collaboration and is a type of groupware.
Videoconferencing uses telecommunications of audio and video to bring people at different sites together for a meeting.
Web conferencing
blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site.
There, they can chat in conference calls or use real-time text messages.
They can mark up a shared document as if it were a blackboard, and even watch live software demos or video clips.
Instant messaging
type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet