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difficult interaction with a customer / difficult situation with a client…
difficult interaction with a customer
/ difficult situation with a client or vendor
client once who was
upset
about a
billing issue
talked negative way
handled her stress
asking the
right questions
rather than trying to
defend myself
Eased
all of the
tension
issue was resolved
quickly
customers
get the most
stressed out
they are not being heard.
showing her that I
wanted to understand
difficult situation with a customer / client
customer was really
upset
about a
delay
in shipping
their order
Covid
affected our ability to
ship on time
I
tried
my best to
explain everything
as best as I could
she
refused to believe me
She
demanded a full refund
Which
I couldn't give
because the product had
already been shipped to her
But I told her that
I'll do my best
to solve the issue
and I asked her to
wait a few moments
so
I can talk to my manager
I
reached out my manager
immediately
and explained the situation
1 more item...