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Outcomes We Can Drive, Better Employee Experience - Coggle Diagram
Outcomes We Can Drive
Improved Productivity
Automation
Better tools
Improve service design
Improve skills
Get help from experts
Be able to work wherever you are
Be able to work wherever your colleagues are
Better Customer Experience
Firstine Worker
Get help from a colleague
Find Information Faster
Help or guide a customer
Contact Center
Get help from a colleague
Find Information Faster
Help or guide a customer
Field Services
Find Information Faster
Help or guide a customer
Get help from a colleague
Big Ideas
Hybrid Work
Tools consolidation
Collaboration tools optimization (remote and office)
Workspace design
Work management (could be project management)
Networking (expert finding)
Find Information Faster
Smart Connected Worker
AI co-worker
Find information faster (single version of the truth)
Support for firstline workers
Better Employee Experience
Mastery
How can I get better at this?
Improve skills
Get help from experts
Autonomy
What can I do without being directed?
Improve service design
Purpose
Help people find their purpose
Connect the work people do to their purpose
Attract talent