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Marketing research - Coggle Diagram
Marketing research
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Mystery shopping
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conducted to improve the service, not to penalize
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Sectors:
retail, credit and automotive industry,public health, telecommunications
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Qualitative research
Methods:
Focus groups
participants, moderator, guidelines, note-taker
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Interviews
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uncover motivations, beliefs, needs, feelings
Visual research
images, ads, anything visual
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Characteristics
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viewpoints, attitudes, psychological reality
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Analysis
thematic analysis
themes (description of belief, need, practice
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Quantitative research
Characteristics:
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more rigid, not so flexible
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brand perception, brand image, consumer satisfaction and loyalty
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