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Strategic Planning - Coggle Diagram
Strategic Planning
Data based decision making
Data to be collected
Understanding the current state
Improvement targets based on the data
How do we get there - Plan
Products
Astute
Time to on board a customer
Average Issue resolution time
Average Open issue number
MaxWeb
Maxsys 2
Action
Review
Keep the momentum
Quarterly Platform
Planning & Review meetings
Invite stakeholders
Present findings
Key Initiatives
Look at Pearson work done before
AVenue to share the info
Best Practices
Provide opportunity to rising stars
to come and present
Hackathon event
major problem to be solved
Nominate a major problem
Choose one or two from the list
Ask teams to come up with a solution
Prototype to be implemented
Best solution to be implemented and funded
Key Goals for the platform
Product Specific
Astute
Improve time to Time to on board a customer
Improve Average Issue resolution time
Improve Average Open issue number
Improve alerting and monitoring
Maxsys2
Implement the CMS DWH solution
Rollout Internal DWH
Get the architecture approval
Maxweb
Upgrade the maxweb eco system
General
Bi Annual or Annual Platforms day
Knowledge sharing sessions
Innovation based
Set the vision to the team