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What do you need to provide excellent customer service in your role? -…
What do you need to provide excellent customer service in your role?
Amy B
Amy S
Maintain a positive attitude
problem solving efficiently
respond quickly
active listening
help customers help themselves
focus support
effective communication
motivation
put customer needs first
engage with genuine interest and enthusiasm
apply feedback
Bethany
. good listening skills
.positive body language
empathy to a customers situation
understanding your system to promote a service
open and close questions
put your customer first
gdrp regualtions
product knowledge
Mollie
Understanding of the systems i use ( Incuto/Sercle)
IT Skills
Knowledge of Loan Products
Criteria to be Eligible/Payments/Interest Rate
Understanding and empathy for others situations
Maths and English skills
Patience with angry customers
Problem Solving
Speaking clearly on phone and when dealing with Customers at the Till
Treating each Customer as an Individual
Regulations and Legislations