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chapter 7 decision-making - Coggle Diagram
chapter 7 decision-making
definition of decision-making
the process of identifying and selecting a course of action to solve a specific problem
authority in decision-making
2 factors
scope of the decision
management level
type of decisions
programmed decisions
non-programmed decisions
decision-making models
bounded rationality model
emotional model
rational model
conditions of decision-making
risk conditions
uncertainty conditions
certainty conditions
decision-making process
develop alternatives
analyze alternatives
identify the problem
select the best alternative
implement the decision
evaluate the decision
take follow-up action
decision-making technique
4 major decision style
behavioural style
conceptual style
analytical style
directive style
advantages of decision-making
able to develop many effective alternatives
degree of involvement
able to collect more information and diversity of views
greater acceptability
disadvantages of decision-making
minority domination
pressure to follow a decision
takes longer time
unclear responsibilities
techniques to improve group decision-making
nominal group technique (NGT)
delphi technique
brainstorming
electronic meeting system(EMS)