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UNIT 9: COMPUTER TECHNOLOGY IN BUSINESS - Coggle Diagram
UNIT 9: COMPUTER TECHNOLOGY IN BUSINESS
INTRODUCTION-Computer technology has enabled small businesses to level the
playing field with larger companies/organizations
USAGE
• Management-used to manage the
business and company itself
• Communication-Email, instant messaging, push notifications, customer contact systems
• Faster and easier way to maintain contact with clients, suppliers, partners,
• Artificial intelligence-ability of computers to work in humanlike way (understand the
world around them, learn and make decisions)
• Sales-mobile wallet, social commerce, ecommerce
• Cashierless shop-Eliminates the need for human cashiers
and cash payments. exp; amazon go app, e-wallet
• AR-enabled mcommerce- provide better shopping experience . exp; IKEA
• Educating & training employees-provide job training also educate employee on policy company
ADVANTAGES
• Better organization and keeping
track of documents, files, data
• Self sufficient in handling some tasks that used to be outsourced
• Cost effectiveness – affordable tools and services
• Automate and save money
• Greater speed in operations
• Cheaper research and development
• Better sales
• Manage customer relationship, loyalty and reward program
• Selling goods and services online over the internet
• Store large amounts of data and files systematic
• Create models of new products using visualization software
DISADVANTAGES
• Privacy and security concerns
• Destroy jobs
• Frauds
• Not all products/services can be sold online
• No personal touch
• Can be expensive
• Over reliance on technology
• Error
• Product cessation
• Ethics
ONLINE BUSINESS DURING MCO
Online shopping became a big
part of the “new norm”
E-commerce businesses boomed
globally
logistic, transport services and computer technology are needed to make sure smooth operation
CASE STUDY
TIMOGAH-Digital and hyperlocal food supply
chain platform
-Connects small rural farmers and
small retailers with customers
-Provides the convenience of online grocery shopping to its customer