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Computer Technologies in Business - Coggle Diagram
Computer Technologies in Business
Introduction
Computer technology has brought progress in business
Many traditional businesses were revolutionized
• Computer technology as a business tool has:
• many usage/applications
• Advantages & disadvantages
Usage/applications of computer
technology in business
Management
Communication
Artificial intelligence
Sales
Cashierless shoop
AR-enabled mcommerce
Educating & training employees
Management
First and foremost, computer technology is used to manage the
business and company itself
Communication
Computer technology is used for communication purposes
• Email, instant messaging, push notifications, customer contact systems
Faster and easier way to maintain contact with clients, suppliers, partners,
etc.
AI
AI: ability of computers to work in humanlike way (understand the
world around them, learn and make decisions)
Smart products – smart watch, smart car, smart home,
smart household appliance etc.
Personalized recommendations – online shopping sites,
Netflix, social media
Facial recognition technology
Sales
Computer technology is used for
sales purposes
• Point-of-sales (POS) systems
• Online sales
E-Commerce
• E-commerce stands for electronic commerce
• Can also be spelled as eCommerce, e-commerce, E Commerce
Top ecommerce websites in
Malaysia
1.Lazada
2.Shopee
3.PGMall
Mobile ecommerce
Also known as m-commerce or mcommerc
It refers to the use of mobile devices to enable
online transactions
M-commerce continues to grow rapidly due to the growth of Internet,
smartphones and other mobile devices
Mobile payment
Digital service that allows money to be:
• paid for a product/service
• sent to friends/family members
Mobile wallets
Similar to physical wallet, but inside the mobile device.
Convenient way to:
• Pay for goods and services with mobile device.
• Manage all credit and debit card, loyalty club memberships and reward cards
= Payment methods:
QR code
In-app payments
Social commerce
Ecommerce that is enabled
by social media networks and online social
relationships
Cashierless shop
Eliminates the need for human cashiers
and cash payments.
Need to install Amazon Go app to enter
and exit the store
AR-enabled mcommerce
Augmented reality is used
together with the mcommerce app.
To provide better shopping
experience
Educating & training
employees
Provide job training for
employees
Also educate employees on
company policy, software use SOP, safety etc.
Advantages/benefits
• Better organization and keeping
track of documents, files, data
• Better organization and keeping
track of documents, files, data
• Cost effectiveness – affordable
tools and services
• Automate and save money
Disadvantages/drawbacks
Privacy and security concerns
Destroy jobs
Frauds
Not all products/services can be sold online
Online businesses during the
MCO period
Online shopping became a big
part of the “new norm”
E-commerce businesses boomed
globally
Logistics, transport services, and
computer technologies are needed to make sure smooth
operations
• Government programs to help
support online businesses
Case study
Digital and hyperlocal food supply
chain platform (est. 2017)
Connects small rural farmers and
small retailers with customers
Helps small rural farmers as well small retailers to market and
distribute their agricultural produce